![]() Instead of an independent module, Compiere presents the user with a logical view of all customer- and prospect-related activities, and offers lead tracking, campaign management, customer profitability analysis, and self-service online inquiry for business partners. Primarily an ERP solution, Compiere offers some CRM functionality. The forthcoming Version 3.5 will add an offline client for traveling sales staff, an extensible module framework, and support for Oracle databases. Version 3.0 introduced campaign and contact list management, e-mail marketing, project management, employee directory, and calendar synchronization tools. What's more, SugarCRM is no slouch when it comes to feature enhancements. The InfoWorld Test Center reviewed Sugar Professional 2.5 in April and found it to be a reasonable solution for small and midsize enterprises. SugarCRM offers paid support packages for both the commercial and open source versions of the product. The company also packages a commercial version of the software called Sugar Professional. The base package, called Sugar Open Source, is available for free download under SugarCRM's custom license. SugarCRM, for example, offers a complete, enterprise-class CRM system built on open source technologies, including PHP, MySQL, and the Apache Web server. Still, you might be surprised at the level of sophistication some of the available projects already offer, particularly for midsize organizations. The open source community can't provide a drop-in replacement for expensive, high-end CRM applications from the likes of or Siebel just yet.
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